Privacy Policy

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your fine jewelry purchases. We collect:

• Personal Identification Details: Name, billing address, shipping address, email address, and phone number.
• Order & Customization Information: Diamond specifications, ring size, metal choices, custom design sketches, and bespoke atelier consultation notes.
• Payment Information: Billing and transaction identifiers for bespoke WhatsApp concierge orders. All payment transactions are processed securely through certified institutional banking and authorized settlement providers; we never store card numbers on our servers.
• Device & Usage Information: IP address, browser type, operating system, pages visited, time spent on pages, and cookies.

2. How We Use Your Personal Information

We use your personal information to provide our products and bespoke jewelry services to you, including:

• Fulfilling, handcrafting, and dispatching your fine jewelry and engagement ring orders.
• Coordinating fully insured, tamper-evident courier delivery requiring adult signature.
• Facilitating one-on-one virtual concierge appointments and stone selection previews.
• Communicating order status updates, diamond certification details, and warranty documentation.
• Screening orders for potential risk or fraudulent activity.
• Complying with applicable legal obligations and financial recordkeeping requirements.

3. Sharing Personal Information

We do not sell, rent, or trade your personal information. We share your personal information only with service providers who assist us in operating our business and delivering our jewelry to you, such as:

• Payment Processors: To complete secure transactions and protect against unauthorized charges.
• Insured Shipping Carriers: FedEx, UPS, or specialized armored delivery carriers for secure fulfillment.
• Independent Gemological Laboratories: Such as IGI or GIA for diamond verification and certification where applicable.
• Legal & Compliance Authorities: When required by law, subpoena, or to protect the safety and rights of Lavish Designs LLC and our customers.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your shopping experience, remember your preferences (such as diamond shape selections and currency), analyze website performance, and deliver relevant communications. You can manage or disable cookies through your web browser settings.

5. Data Retention & Security

We maintain technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, loss, or alteration. All electronic communications transmitting sensitive payment data are encrypted using standard Secure Sockets Layer (SSL/TLS) technology.

We retain your personal information for as long as necessary to fulfill orders, maintain your lifetime warranty records, resolve disputes, and comply with legal requirements.

6. Your Rights

Depending on your jurisdiction (such as California or other US states with consumer privacy laws), you may have the right to:

• Request access to the personal data we hold about you.
• Request that we correct or delete your personal information.
• Opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please reach out to us using the contact details provided below.

7. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact our privacy compliance team: